Shipping policy
Last updated: November 2, 2026
LouverArc Pergolas ships pergolas and accessories using delivery services appropriate to the products ordered. Large pergola shipments may be delivered by Less-Than-Truckload (LTL) freight carrier.
Standard delivery charges
For eligible U.S. orders, Standard Delivery costs US$8 for orders below US$1,000. Orders with a merchandise subtotal of US$1,000 or more qualify for free Standard Delivery. Delivery availability and the applicable charge are shown at checkout.
Order preparation and transit
Please allow 7 days for preparation of standard-product orders. Carrier transit time is additional and varies by destination and delivery arrangements. The preparation period is not a promise of delivery within 7 days.
Production and dispatch arrangements for a custom-made project are confirmed with the project specifications and quote. Once an order ships, use the carrier tracking or PRO number provided to follow its progress.
Freight delivery and unloading
Delivery conditions depend on road access, driveway conditions, and the carrier's equipment and services. Please arrange for at least two people to receive and unload a standard pergola. Driver unloading assistance is not guaranteed.
Custom pergolas and some other products may arrive in protective wooden crates. Arrange sufficient help to open the crate and unload the components safely. Customers are responsible for moving delivered items to their intended location.
Delivery appointments
The carrier may contact you to arrange delivery. You may also contact the carrier when the shipment reaches the local freight terminal. Please ensure someone is available to receive and unload the shipment.
Inspecting your shipment
Before signing the delivery receipt, inspect the packaging for visible damage, missing items, or signs of improper handling. Clearly note visible damage on the delivery receipt or Bill of Lading, retain the packaging, and take photographs of the packaging and affected products.
If a shipment has significant visible damage, refuse delivery, photograph its condition, and contact info@ikeoutdoors.com as soon as possible so we can assist with the freight claim and an appropriate remedy. Keep damaged packaging available for inspection.
Installation information
Before installation, review the latest installation guides and videos available on ikeoutdoors.com. Installation service is not included unless expressly included in your written order.
Contact
LouverArc Pergolas
Website: ikeoutdoors.com
Email: info@ikeoutdoors.com